About us.
Ergonomic Cafe is an award winning British ergonomic product design company specialising in office based and mobile DSE solutions. All products are designed in-house and are delivered to the end user through a network of carefully chosen dealers and distributors. As we do not supply direct to the end user we can focus entirely on product development. And for this reason we have quickly become known as innovators in our sector.
Our Products.
We offer a wide range of products to suite many requirements. Our main goal is always to deliver quality products that can be adjusted to suit your individual needs. We listen to people and design solutions that can be adjusted to suit each individual’s requirements.
At the Office.
As desk-space becomes increasingly smaller, the value of anything placed upon increases and thus must be increasingly more productive. All our products are designed to be multifunctional, and thus maximise the benefits. This increases the ergonomic benefits to the user and can also increase productivity.
Hot Desking Environments.
An increase in flexible working has led to a surge in more than one person using the same work area at different times of the day or week. We recognise that each person is an individual with individual needs such as height, reach etc. Therefore we design our product to not only offer a wide range of adjustment. But to also be adjustable in seconds, so each individual can work in comfort and not compromise.
Mobile and Home Working.
With the significant increase in mobile working, and people working from home. We have delivered a number of mobile solutions, such as laptop stands with built-in copy holders. These products are not only incredibly light weight and compact as a portable solution should be. But also incredibly strong and designed to be deployed in seconds!
“We strive to design solutions so you can work in comfort and not in compromise.” John Andrews. MD Ergonomic Cafe Ltd.
AWARDS
2004 BSIF PRODUCT INNOVATION AWARD
2006 WELSH INNOVATION AWARD
2007 FIRA ERGONOMIC EXCELLENCE AWARD
2009 FIRA ERGONOMIC EXCELLENCE AWARD
2010 FIRA ERGONOMIC EXCELLENCE AWARD X 2
2012 FIRA ERGONOMIC EXCELLENCE AWARD X 2
2013 FIRA ERGONOMIC EXCELLENCE AWARD
2014 FIRA ERGONOMIC EXCELLENCE AWARD X2
2016 FIRA ERGONOMIC EXCELLENCE AWARD X2
Privacy Policy
We regard your privacy as important. Information we collect from you, where you choose to provide it to us, enables us to send you information about products and services in which you register an interest.
By providing us with your information you consent to us processing it for this purpose, unless you ask us not to do so.
This website does not automatically capture or store personal information, other than information that is automatically logged about visitors and which is used to produce statistics about the use of the site.
The following types of information are automatically collected and stored about visits:
IMPORTANT NOTE: We have no way of tracking this information to an individual, nor do we collect or analyse web visitor statistics about individuals. Information is used for generalised statistics only, so we can evaluate website use, in order to improve our services to our web visitors.
This information is collected by our web server using cookies. If you disable cookies in your browser settings you may experience problems using this or other web sites. For example our system will not be able to remember your email address for future visits and may have problems processing your order. In order to reliably turn off tracking, you will need to use the "Do Not Track" settings in modern browsers such as Firefox 4, Internet Explorer 9 or Chrome. You may need to speak to your IT administrator to configure this.
The web site does not store any passwords, PCI card details or confidential customer details using cookies.
You will be asked for personal information if you wish to use our services, such as placing an order for goods, services including newsletters etc, or if you make a general enquiry or ask us to contact you.
In each case we will only use the personal information you provide to deliver the services you have told us you wish to use. We will not provide your information to any other organisation.
Links within this site to other web sites outside of this organisation are not covered by this policy.
Your Ergonomic Cafe Warranty
How long is new GO ECO products warranty for?
The GO ECO Promise means that we will repair your Go Eco product if it is damaged in normal use. To ensure this product has the longest possible life, simply arrange the carriage and we will repair your product free of charge. (The product must still be in our port folio).
Ergonomic DSE equipment can be a sizeable investment. Your new equipment needs to work properly for as long as possible. The warranty it comes with is an important consideration - and a good measure of how much confidence the manufacturer has in its products
How long is new Ergonomic Cafe products warranty for?
Because of the lengths we go to in development and testing, we have total confidence in every one of our products. That's why we provide one of, if not the longest warranties in the industry. New and registered Ergonomic Cafe products purchased in the UK are covered for five years.
What is covered by the free Ergonomic Cafe warranty?
Repair or replacement of your ergonomic solution if deemed to have failed under normal use and other than normal wear and tear, UV and/or heat damage (at Ergonomic Cafe's discretion), including all parts and labour. In the unlikely event that a product has been discontinued, a similar product may be supplied as a replacement.
How to activate your free Ergonomic Cafe 5 year warranty?
Within 14 days of purchase simply email us at warranty@ergonomiccafe.com with the subject WARRANTY. Or write to us at Ergonomic Cafe, 14 Y Fron, Aberffraw, Anglesey, UK, LL63 5EQ, and providing the following details:
1. Your details and a way to contact you
2. The product name
3. Date of purchase
4. Name of supplier and copy of receipt (scan is sufficient with email
5. The products unique serial number. The serial number will be on a small label located on the product starting with the letters SN.
We will then email or write back to confirm your registration.
What are the benefits of registering my free Ergonomic Cafe warranty?
You must register your warranty to activate it. Products not registered will not be covered by the 5 year warranty. When you register your warranty we'll have your details to hand if you ever need to get in touch. So if you email our customer service helpline, the Ergonomic Cafe expert you contact to will be able to pull up information about your product straight away. You can also receive tips and advice on how to get the best out of your product and be the first to hear the latest news about Ergonomic Cafe inventions.
If you register your warranty online, you'll get instant confirmation that we've received your details.
Warranty returns
1. Contact us by email to warranty@ergonomiccafe.com with the word WARRANTY in the subject bar. Please provide a description of the registered product fault, the product name and the product serial number. The serial number will be on a small label located on the product starting with the letters SN.
2. Goods must be returned with the original packaging to us at your own expense within 14 days of your claim along with the claim number we will provide you with, ensuring that you obtain proof of posting for your own records. Proof of postage is not proof of delivery. Note that if you fail to package the goods adequately to avoid further damage in transit or fail to take reasonable care of the goods we might not be able to process your warranty claim, and you may be asked to arrange the collection of your goods. Otherwise, on receipt of the goods in undamaged condition other than the stated fault we will evaluate the cause of damage/fault. If we agree that the product failed under normal use (at Ergonomic Cafe's discretion), we will repair or replace the item and return the item to you. If we deem that the product was damaged or failed due to misuse we will contact you to inform you, and you will be asked to arrange collection at your own cost. The address for return of the goods is: Ergonomic Cafe, 14 Y Fron, Aberffraw, Anglesey, UK, LL63 5EQ.
Please note that the 5 year warranty currently only covers products purchased and located in the UK.
Terms and conditions
1
INTERPRETATION
“Contract” means any contract between the Company (ERGONOMIC CAFE LTD) and the Buyer for the sale and purchase of the Goods, incorporating these Conditions; “Goods” means any goods agreed in the Contract to be supplied to the Buyer by the Company.
2
APPLICATION OF TERMS
2.1
Subject to any variation under condition 2.3 the Contract will be on these Conditions to the exclusion of all other terms and conditions.
2.2
No terms endorsed upon, contained in the Buyer’s purchase order, or other document will form part of the Contract simply as a result of such document being referred to in the Contract.
2.3
These Conditions apply to all the Company’s sales and any variation to these Conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by a owner of the Company.
2.4
Each order for Goods by the Buyer from the Company shall be deemed to be an offer by the Buyer to purchase Goods subject to these Conditions.
2.5
Each order placed by the Buyer shall be deemed to be accepted by the Company unless the Company notifies the Buyer within 7 working days that it does not accept the order.
2.6
The Buyer must ensure that the terms of its order and any applicable specification are complete and accurate
3
DESCRIPTION
3.1
All material and specifications including weights and dimensions issued by the Company and any descriptions or illustrations contained in the Company’s catalogues, brochures and website are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They will not form part of this Contract.
4
DELIVERY
4.1
Unless otherwise agreed in writing the Company will arrange delivery of the Goods to the Buyer’s premises in the UK.
4.2
Any dates specified by the Company for delivery of the Goods are intended to be an estimate If no dates are so specified, delivery will be within 30 days of the Buyer placing an order.
4.3
Subject to the other provisions of these Conditions the Company will not be liable for any loss (including loss of profit), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company’s negligence).
4.4
The Company will deliver to the ground floor entrance of the Buyer’s premises and unless agreed otherwise shall not assemble the Goods where assembly is required.
4.5
No delivery period may be specified in the order.
4.6
No installation will be undertaken on orders.
5
NON-DELIVERY
5.1
In the event that the Buyer requires the Company to produce evidence of proof of delivery the Buyer must request this within 30 days of the payment date otherwise the Buyer must accept that the Goods were delivered to the Buyer’s premises.
5.2
The quantity of any consignment of Goods as recorded by the Company upon dispatch from the Company’s place of business shall be conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.
5.3
The Company shall not be liable for any non-delivery of Goods (even if caused by the Company’s negligence) unless written notice is given to the Company within 30 days of the date when the Goods would in the ordinary course of events have been received.
5.4
Any liability of the Company for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.
6
RISK/TITLE
6.1
The Goods are at the risk of the Buyer from the time of delivery.
6.2
Ownership of the Goods shall not pass to the Buyer until the Company has received in full all sums due to it in respect of:
6.2.1
the Goods; and
6.2.2
all other sums which are or which become due to the Company from the Buyer on any account.
6.3
The Buyer’s right to possession of the Goods shall terminate immediately if:
6.3.1
the Buyer has not paid in full for the Goods and has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any Act for the time being in force for the relief of insolvent debtors, or convenes a meeting of creditors or enters into liquidation except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for the winding up of the Buyer or for the granting of an administration order in respect of the Buyer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Buyer; or
6.3.2
the Buyer suffers or allows any execution, whether legal or equitable, to be levied on its property or obtained against it, or fails to observe/perform any of its obligations under the Contract or any other contract between the Company and the Buyer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Buyer ceases to trade; or
6.3.3
the Buyer encumbers or in any way charges any of the Goods.
6.4
The Company shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from the Company.
6.5
The Buyer will grant the Company, its agents and employees a licence to enter any premises where the Goods are or may be stored in order to inspect them, or, where the Buyer’s right to possession has terminated, to recover them when an appointment has been agreed in advance.
6.6
If not withstanding the foregoing the Buyer is in default of payment of any part of the purchase price shall before the whole of the purchase price has been paid have a receiving order made against the Buyer or being a Company go into liquidation or have receiver appointed, then the Company may without prejudice to any other rights or remedies available to it be entitled to recover possession of the Goods and sell the same retaining all monies received on account of the purchase price and the accounting to the Buyer for balance if any.
7
PRICE
7.1
Prices charged are those agreed between the Company and the Buyer as stated on the order confirmation.
7.2
Prices shown are exclusive of delivery.
8
PAYMENT
8.1
Where the Buyer has an approved credit account, payment of the price for the Goods is due 30 days from the date of invoice.
8.2
Where the Buyer does not have an approved credit account the Company will take the Buyer’s credit or debit card details at the time of ordering. If the Buyer is a business account or in any event if the Goods are in stock at the time of ordering or will be delivered within 14 days or if the Buyer is a private individual and the Goods are specially ordered (are not generally held in stock) the Company shall forthwith take payment including all applicable charges from the Buyer’s account. Otherwise the Company shall take payment including all applicable charges from the Buyer’s account seven days prior to delivery.
8.3
Time for payment shall be of the essence.
8.4
No payment shall be deemed to have been received until the Company has received cleared funds.
8.5
Interest on late payments will be charged at 4% above the base rate of HSBC.
9
LIABILITY
9.1
The Company accepts liability as set out in this Clause 9 but not otherwise.
9.2
The Company warrants that the Goods shall be of satisfactory quality and fit for purpose. The Company does not exclude or restrict its liability for breach of this warranty.
9.3
The Company accepts liability for directly and reasonably incurred losses (other than those which the Buyer could have reasonably avoided) caused by the Company’s failure to perform its services. However the Company’s liability is limited as set out in Clause 9.5 below.
9.4
The Company does not exclude or restrict its liability:
9.4.1
for death or personal injury caused by its negligence; or
9.4.2
for any liabilities which cannot by law be excluded.
9.5
Other than as provided in Clauses 9.2 and 9.4 the Company does not accept any liability for business losses such as loss of revenue, business, contracts, anticipated savings or profits, whether or not such losses are direct or indirect and whether or not the Company has been advised by the Buyer of the possibility of such potential risk.
9.6
If the Buyer is a consumer, the Buyer’s statutory rights are not affected by these terms and conditions.
9.7
All Goods supplied by the Company are warranted free from defects for 12 months from the date of purchase, unless otherwise stated. Full terms of the warranties given by the Company are contained on the Company’s website. Defects in the Goods arising from undue wear and tear or due to damage will not be covered under warranty.
10
MATTERS OUTSIDE THE COMPANY’S REASONABLE CONTROL
The Company shall not be liable to the Buyer if the performance of any of its obligations is delayed or prevented by any matter outside the Company’s reasonable control. Such matters include, but are not limited to, fire, flood, lightning, extreme weather conditions, industrial disputes of any kind, actions of local or national government, war, acts of terrorism or vandalism, power outages.
11
CANCELLATION
(Clause 11.1, 11.2 and 11.3 only applies to Buyers who are consumers and are purchasing an individual product)
11.1
The Buyer may cancel an order by sending a written request to the Company at any time up to receipt of the Goods and within 7 working days thereafter beginning with the day after the day on which the Buyer received the Goods.
11.2
If the Buyer cancels an order, the Buyer must return the Goods during business hours, carriage paid and in perfect condition, to the Company. If the Buyer fails to return the Goods within a reasonable period the Company will charge for the cost of returning or collecting the Goods.
11.3
If the Buyer cancels in accordance with this clause, the Company will refund all sums paid except those under Clause 11.2.
11.4
For all other purchases of more than one product and in every case where the Buyer has specified a product not illustrated in the Company’s catalogue, website including all bespoke items, the Buyer may not cancel the order after the order has been received and confirmed by the Company.
12
RETURNS
(This clause only applies to Buyers who are consumers and have purchased an individual product)
12.1
If the Company has extended credit to the Buyer, the Buyer may elect to have the option of returning the Goods within 14 days of receipt of the Goods provided that the Buyer notifies the Company at the time of placing its order that it wanted this option.
12.2
If the Buyer wishes to return the Goods under Clause 12.1 it must notify the Company immediately by e-mail and return them to the Company within 14 days of receipt.
12.3
In all cases (under Clauses 12.1 and 12.2) where Goods are to be returned, the Buyer must first telephone the Company to obtain a Returns Note and Number. Goods must be returned during business hours carriage paid in perfect condition in their original packaging with the Delivery Note and Returns Note enclosed. The Company will not refund the outward carriage charge nor pay for the cost of return.
13
GENERAL
13.1
Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.
13.2
If any provision of the Contract is found to be unenforceable it shall to the extent of such unenforceability be deemed severable and the remaining provisions of the Contract shall continue in full force and effect.
13.3
Any waiver by the Company of any provision of the Contract by the Buyer will not be deemed a waiver of any subsequent breach or default.
13.4
This Contract shall be governed by English and Wales law subject to the exclusive jurisdiction of the English and Wales courts.
13.5
Terms of business relating to e-commerce are given on the Company’s website.
13.6
The Company may transfer information about the Buyer to the Company’s bankers for the purposes of obtaining credit insurance, for credit reference purposes, credit control, or protecting the Company’s interests. The Company will provide the Buyer with details of the Company’s bankers on request.
13.7
As an environmentally responsible Company, the Company expects that the Buyer will dispose of any waste associated with the Company’s products in accordance with best practice and if the Buyer is unable to do so for the Buyer to contact the Company.